The Technical Support
Resource Page

http://support.onet.net:
http://support.onapps.net:

Exchange Setup Beta Page!

On-Net has a variety of different solutions to help meet your E-Communication needs. Our Technical Support hours are M-F (9 am to 5:30 pm). We are available via:

For help on transferring files to On-Net's server, Changing UNIX permissions on your files, or Changing your password on On-Net's system, browse through our Tutorial Pages below.

If you need Internet installation instructions for configuring your computer to connect with On-Net, browse through our Tutorial Pages below.


     NETWORK INFORMATION
Indianapolis Dial-up Number:   616-0068
Carmel Dial-up Number:   810-0090
SMTP and POP3 E-mail Server:   mail.onet.net
Primary DNS:   204.117.190.2
Secondary DNS:   216.37.51.12
Exchange Server:   exch1.onappsad.net
 
     INSTRUCTIONS
Logging into AWStats
This word document shows you how to login into the AWStats interface.
.html

Copying Email Headers
This text file has instructions for how to copy the header out of an email in Outlook and Outlook Express.
.txt
 
     TECHNICAL SUPPORT INFORMATION
Unix for On-Net Technical Support Associates
This word document provides information about basic On-Net Unix procedures used in daily operations.
.html    .doc

Tape Record
This Excel Spreadsheet records which friday tapes have been changed.
.xls

Phone Labels
This Excel Spreadsheet is for the phone labels - when they need to be updated.
.xls

ONET Domain Manager
Manages expired domains on our servers..
.exe

Onet/OnApps Logos
.html
 
 
 
     HOME USER CONFIGURATION DOCUMENTS
Setting up On-Net Connection on Windows 9x
.html    .doc
This document shows how to configure Windows 9x based machines to connect to On-Net.

Setting up On-Net Connection on Windows XP
.html
This document shows how to configure Windows XP based machines to connect to On-Net.

Outlook Express Configuration
.html    .doc
This word document contains configuration for Outlook Express.

Netscape 4 email configuration
.html    .doc
This word document contains e-mail configuration for Netscape 4.x.

Basic Mail Configuration
.html    .doc
This document explains basic e-mail configuration for most windows based e-mail clients.

Sending e-mail when not connected through our Network
.html    .doc
To send email when connected to the Interent by another source other than On-net your email client must support Authentication over SMTP. This word ducoment contains information for configuring the authentication on most email clients.

Differences Between Outlook and Outlook Express
.html
The Key differences between Outlook and Outlook Express.

How to Troubleshoot Mail Stuck in the Outbox
.html
Troubleshooting mail in Outlook 2000.

Troubleshooting E-mail and Importing Addresses in Outlook 2000
.html
Importing Address Books into Outlook 2000.

WS_FTP
.html
This document provides information about how to use WS_FTP.

Setting UNIX Permissions
.html
This document provides information about how to set UNIX Permissions.

Changing Your Password
.html
This document provides information about how to change your password.

CGIWrap Instructions
.html

Using a vi editor on UNIX
.html
This document provides information about using a vi editor on UNIX.
 
     BUSINESS USER CONFIGURATION DOCUMENTS
Configuring Outlook 2000 for Microsoft Exchange Support
.html    .doc
This document describes changing Outlook 2000 from Internet only mode to Corporate Mode.

Enabling Folder Synchronization in Outlook 2000
.html    .doc
The nessicary procedures are included in this file.

Outlook 2000 — Automated Exchange Server 5.5 Connection Utility
.html    
Automatically configures Outlook 2000 to work with an Exchange Server.

Outlook 2000 — Connecting to Exchange Server 5.5
.html    
How to configure Outlook 2000 to work with an Exchange Server.

How to Open Someone Else's Calendar or Other Folder
.html
Giving mailbox folder access to other users in Outlook 2000.

Differences Between Outlook and Outlook Express
.html
The Key differences between Outlook and Outlook Express.

How to Send Outlook Reminders to a Pager
.html
Pager notification of outlook reminders.

Exporting & Importing with Outlook 2000
.doc    
How to migrate your Exchange Account from another Exchange Server to Onapps.
 
     COMPANY POLICIES
On-Net Web Server Security Measures
.html    .doc
Security Measures taken to improve reliability of On-net Web servers.
 
     FILES AND PATCHES
On-net Logos
.html    .tif    .psd

Windows Dial-up Networking upgrades as of June 1, 2001.
Windows 95
Windows 98
Windows 98 Second Edition
There are no avalable upgrades for Windows ME at this time.

Disinfect W95.HybrisF
Anti-Virus Information for HybrisF
.html

Disinfect W32.Goner Virus
Written by Symantec, this tool will remove all traces of the W32.a.goner.a@mm Virus.
.exe

LMHOSTS Auto Config
Written by Onapps, this utility will configure your computer's LMHOSTS file for compatibility with our exchange server, and configure your Outlook Profile.
.exe
Onapps Outlook Configurator (not supported for XP)
 
     LINKS
Open Relay Database
Website that checks for open e-mail relays. Very useful for mail server administrators.

Stroud's CWS Apps
This site contains the newest Internet Software for clients and servers.

Webmonkey
An excellent web developers resource - includes an HTML cheatsheet.

PC Pine
A Windows version of the Popular Unix email client.

Microsoft Baseline Security Analyzer
Microsoft Utility that will advise you on what to update and changes to make to your Windows configuration.

Microsoft Network Security Hotfix Checker
This is the command line version of the above utility.

Windows 98 Updates
On-Net Internet Services, Inc.
8847 Commerce Park Pl. Ste K
Indianapolis, IN 46268

Phone: (317) 876-6000

helpdesk@onet.net / sales@onet.net